Disclaimer of endorsement
References in this Web site to any third-party products, services, processes, hypertext links to third parties or other information by trade name, trademark, manufacturer, supplier or otherwise do not necessarily constitute or imply their endorsement, sponsorship or recommendation by True Wireless. Links to other sites online are provided for your convenience in locating information and services, and these sites are maintained by other organizations over which True Wireless exercises no control. True Wireless expressly disclaims any responsibility for the content, accuracy of the information and/or quality of the products or services provided by or advertised on these third-party web sites.
True Wireless may collect personal and non-personal information from customers based upon our business relationship and the nature of the products and services we provide. Information collected may include but is not limited to account information (name, address, and telephone numbers), financial information relating to any products and/or services that you purchase from True Wireless (credit card information, security code and billing address), telephone numbers you call and that have called you and your service history, social security number, date of birth, amongst other information. True Wireless also collects and maintains technical information about the equipment you use with our service including serial numbers, SIM card numbers, etc.
True Wireless also may collect information that is not customer identifiable. This information includes but is not limited to; the type of Internet browser you are using, the type of operating system you have configured on your computer, and the domain name of the website and/or Internet Service Provider from which you are linked to our website. True Wireless primarily uses this information for market research and optimizing its systems in order to deliver the best customer experience possible.
True Wireless may, however, use and/or disclose customer identifiable information to a third party:
True Wireless will retain your information only as long as needed for business, tax and/or legal purposes. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We will destroy your information once it is no longer needed.
Non Personally Identifiable Information
True Wireless websites are not structured to attract children under the age of 13. True Wireless believes there is no information on its websites which are inappropriate or objectionable for viewing by children. True Wireless does not knowingly, directly or passively collect information from children under the age of 13. Ordering online products and services from True Wireless is limited to adults (ages 18+). Of course, wireless devices and services purchased for family use may be used by minors without the knowledge of True Wireless. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy.
Note: True Wireless does not have access to the content of private e-mail communications and text messages that are transmitted using True Wireless services.
Declining e-mail offers
True Wireless may send customers e-mail regarding promotional offers or other news if a customer grants us permission to do so and provides an email address. A customer has the right to choose not to receive True Wireless e-mail direct marketing communications by opting-out or unsubscribing. Upon such election, True Wireless will not contact that customer directly with True Wireless promotional messages, and will not use customer identifiable information obtained from that customer’s registration to contact that customer with True Wireless product or service messages.
True Wireless has implemented technology and security features to safeguard the privacy of your customer identifiable information from unauthorized access or abuse. True Wireless will continue to enhance its security measures as new technology becomes readily available. However, True Wireless cannot guarantee 100% security as a matter of policy. Please contact True Wireless with further questions or concerns regarding the security of the website.
Additionally, in the event that we offer a message board or any other interactive or social-type feature on a web site administered directly by us, please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information (e.g., stories, pictures, ingredients, tips, etc.). The information you post can be collected and used by people you don’t know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.
You may opt-out of location-based services at any time by editing the location services setting at the device level.
Since 1985, the Lifeline program has provided a discount on phone service for qualifying low-income consumers to ensure that all Americans have the opportunities and security that phone service brings, including being able to connect to jobs, family and emergency services.
True Wireless Inc, an Oklahoma company, is an eligible telecommunications carrier providing discounted and subsidized wireless (cell phone) service to those who qualify. We provide government sponsored / supported cell phone service in Texas (TX), Oklahoma (OK), Arkansas (AR), Maryland (MD) and Rhode Island (RI). The service is subsidized under the Lifeline program. Americans who enroll in the program must qualify and maintain compliance.
The Lifeline program is available to eligible low-income subscribers in every state, territory, commonwealth, and on Tribal lands. Lifeline is limited to one per household unit and is not transferable. You can enroll in the Lifeline program if you participate in any of the following programs (Subscribers must present proof of participation which includes an eligible program card or statement of benefits.) :
Last update March 25th, 2019